🚫 Account deletion

Delete your account and data

You can permanently delete your SafetyCheck account and all associated data at any time. This page explains how, what gets removed, and what we are required to retain.

1
Delete from within the app
The fastest way to delete your account is directly from the SafetyCheck mobile app. Deletion is immediate and does not require contacting support.
✓ Recommended
Steps
  1. 1
    Open the SafetyCheck app on your device.
  2. 2
    Tap the Settings icon on the Home screen.
  3. 3
    Scroll to the bottom and tap Delete account.
  4. 4
    Read the confirmation dialog, then confirm the deletion.
ℹ️
Your account and data will be deleted immediately from our servers, and you will be signed out of the app.
2
Request deletion by email
If you no longer have access to the app — for example, you uninstalled it or cannot open it — you can request account deletion by email.
Steps
  1. 1
    Send an email to [email protected]
  2. 2
    Use the subject line: SafetyCheck — Account deletion request
  3. 3
    Include the phone number associated with your SafetyCheck account (this is your unique identifier).
🕑
We will confirm receipt within 3 business days and complete the deletion within 30 days, in line with applicable data protection regulations.
What data is deleted

When your deletion request is processed, the following data associated with your account is permanently removed from our production database.

Data category Status
First name✕ Deleted
Phone number✕ Deleted
Physical address (street, city, province, country, postal code)✕ Deleted
Emergency contacts (names and phone numbers you added)✕ Deleted
Check-in history and schedule configuration✕ Deleted
Last known GPS location (if any was recorded)✕ Deleted
Push notification token (FCM / APNs)✕ Deleted
Internal user ID✕ Deleted
Subscription status (via RevenueCat)✕ Deleted
What is retained (and for how long)

A limited amount of data may be retained after deletion for legal, accounting, or operational reasons. This data is never used to identify or contact you.

Data category Retention period
Encrypted database backups (may contain your data snapshots) ⏳ Up to 30 days
Purchase and billing records held by Google Play and RevenueCat (subject to their own retention policies) ⏳ As required by law
Anonymised server logs (IP-truncated request logs, no personal identifiers) ⏳ Up to 90 days